Career in BPO
BPO, business process outsourcing, is one of the fast growing sector. Some years ago, no one knew about BPO and even the career in BPO. Due to globalization, countries of the world come closer to one another and the whole world has become a village. The life has become very fast and people have no time to know about the things in detail individually. They need a person who can convince them about the products in detail. This creates the need of third party and this has been called as outsourcing and the business activities as business process outsourcing.
The BPO sector offers a lot of services such as telemarketing services, IT help-desk services, and customer support services, insurance services, technical support services, data entry services, data conversion services, online research & form processing services, scanning OCR with editing & indexing services etc.
BPO careers can be started just after 12th exam as telemarketing executive in various call centers or BPO industries. But most of organizations offering services at international level select those candidates who are graduates having good command over the English language and convincing power to handle customers. Candidates should also have basic knowledge of computer & the internet.
BPO Job Options
You will have a very rewarding career in BPO industry. The BPO markets offer a lot of BPO jobs to youngsters. Lots of BPO career options are available. BPO career options are available as telesales representative, telemarketing executive, customer care executive, senior customer care executive, team leader, field executive, trainer, and many others. The leading organizations offering BPO jobs in India are :
- ICICI OneSource
- Wipro Spectramind
- Daksh e-Service
- HCL Technologies
- GTL Ltd
- Sutherland Technologies
- HTMT and 24/7 Customer
Salary in BPO
Careers in BPO are very bright. BPO industry offers attractive salary, pick & drop facilities in rotational shifts, and many other conveniences. The salary in BPO depends on the job title, level of the organization, and the type of work. You can get five to ten thousand as your salary in a domestic call centers but you can get more than ten thousand rupees in an international call centers. The salary rises as your working experience rises.